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Operations Manager- Logistics
Facts & Skills is a leading professional recruitment company and was founded in the year of 2007 in Hamburg/Germany.
Our target is to provide the optimal solution for HR requirements. We will help our clients to finding the perfect matching employee. Facts & Skills will not be satisfied unless you are. We rely on our experience, our expertise and our strengths, such as flexibility, speed and cost awareness.
The team of Facts & Skills consists of experienced HR consultants and recruiters who will expeditiously enable you to choose between appropriate specialists and executives for all HR needs.
Our client is one of TOP 10 logistics provider in the world. For the global expansion we are now searching in Shanghai for
in shanghai
Festanstellung
Start date: As soon as possible
Terms of reference
- Lead a team of operators and customer service staff in handling customer order, shipment, information and services along the process of incoming, storing, inventory management, value-added, pick & pack, distribution and performance tracking, etc., from the point of project development, implementation, operations kick-off to service review to ensure smooth and efficient operations in all the logistics processes and distribution network for assigned customer
- Lead a team of subordinates to manage daily logistics operations and distribution system in the aspect of people, process, system, service quality, resources optimization, cost management and related planning
- Manage and ensure that all incoming and outgoing orders, data / information, shipment and paperwork are accurately received, put-away, updated, manipulated, transferred to the proper designated location in timely and good condition upon receipt at Logistics Center
- Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched; goods / order information capture are fully performed accurately and timely as per agreed SOP and KPI
- Develop a good sub-contract management system and establish harmonize relationships with the sub-contractors
- Keep track and ensure that the irregularities or non-conformance shipment return to/ from customer, express company, forwarder, supplier or other subcontractors are handled properly and timely
- Lead and develop teamwork culture, motivate team spirit and maintain high morale of staff to increase productivity, to maintain good communications with all levels, peer groups and with external customer
- Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve or exceed the service standard or target
- Enforce security and work safety measures and controls in the Logistics Center and distribution network
- Monitor the departmental budgetary control and allocation of resources and ensure optimal resources are utilized in terms of facilities, system application, people and related information data
- Contribute to add value to all service in conjunction with directions, established performance standards, measurements in cost saving and cost effectiveness
- Work with management, Account Team to review the performance, business opportunity, complaint/ claims, feedback raised from internal and external customers and identify solutions for continuous improvement and error prevention
- Analyze the reports on operational performance and field discrepancies; propose plans or ideas for operation and process improvement to superior
- Provide on-the-job training to individual staff to improve work performance and productivity Deploy and complete special assignments at the instructions of the General Manager
- Ensure customer satisfaction by achieving the target of inventory accuracy
- Ensure quality safety regulations and health strategies of the warehouse with zero accident rates
- Working Relationships: Internal-All departments within company &External-Customers / Suppliers / Trucking Service Providers
Your profile
- University degree or equivalent, preferably in Logistics Management
- Minimum 8 years’ experience in 3PL operations in which 2 years in managerial capacity
- Computer literate including WMS and ERP
- Good command of written and spoken of English and Mandarin
- Extensive knowledge and understanding of logistics operations and account management
- Core Competences: Leadership Team Steering Judgment / Problem Solving Managing Change Relationship Building
Your perspective:
- A competitive base salary, an attractive Incentive program
- Working in one of the most famous companies with very good career opportunities
- Autonomous to make decision on most of affair
Please apply under www.facts-skills.cn/for-candidates/jobs (Job ID: 10068), alternative email to Job@Facts-Skills.cn
For any question, please contact Ms. Ding +86 21 50905006.
We are looking forward to your reply!
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